Last modified on March 18, 2022
Our SaaS offering is a cloud-based service through which authorized users may access and use the ClickHouse column-oriented DBMS (columnar database management system) for online analytical processing (OLAP) (the “Cloud Service(s)”). We also offer support and professional services to better enable authorized users to configure and use the Cloud Services (such services, together with the Cloud Services, the “Services”). We provide the Services to authorized users pursuant to a customer agreement between ClickHouse and the applicable customer.
Personal Information We Collect
How We Use Personal Information
How We Share Personal Information
Processing Personal Information in the US
Other Sites and Services
How to Contact Us
Notice to European Residents
Notice to California Residents
Information you provide to us, such as:
Third party sources. We may also obtain personal information about you from other sources, such as:
Automatic data collection. We may automatically log information about you when you visit the Sites and/or when you use our Services.
When you visit our Sites, we may automatically collect device data such as the type of computer or mobile device that you are using or your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 5G), and general location information such as city, state or geographic area.
When you visit our Sites, we may also automatically collect online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to our Site, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.
When you use our Cloud Services, we automatically collect certain data (“usage data”) relating to the configuration, use and performance of the Cloud Service by the account holder and other authorized users of the Cloud Service. Such data may include:
We use your personal information for the following purposes or as otherwise described at the time of collection:
Site Operation and Services delivery. We use your personal information to:
Research and Development. To research, develop, create and implement new features and capabilities for our Sites and our Services.
Marketing and Advertising/Customer Experience. We may use personal information for marketing and advertising purposes and to improve your customer experience, including to:
Compliance and protection. We may use personal information to:
We may share your personal information with:
Service providers. Companies and individuals that provide services on our behalf or help us operate our Sites, our Services or our business (such as hosting, information technology, customer support, email delivery, and website analytics services).
Business partners. Distributors, resellers, referral partners and similar third parties that are involved in the marketing, sales or delivery of our services. From time to time, we may engage in joint sales or promotional activity with select business partners. If you purchase or specifically express an interest in a jointly offered product, promotion or service, we may share your personal information with the relevant partner. With your consent, these business partners may also send you marketing communications about their own products and services.
Advertising partners. When you visit our Sites, third party advertising companies may use automated technologies to collect information for interest-based advertising purposes described above. We do not allow advertising partners to collect this data from our web application after you log into your ClickHouse account.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Other business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Company or our affiliates (including, in connection with a bankruptcy or similar proceedings).
ClickHouse Affiliates. If your personal information is shared with our affiliates, the processing of the personal information will remain subject to this privacy statement.
As you instruct us. We may also share your personal information where you instruct us to do so or where you have provided consent (for example, when you agree to share your information with third parties for their own marketing purposes, subject to their data protection policies).
Opt out of marketing communications. You may opt out of marketing-related communications by following instructions contained in the marketing communications we send you. If you opt out, we may still send you emails that are not marketing related, such as emails about your accounts or our ongoing business relations.
We have personnel and use service providers located in the United States. To provide our Service and operate our Sites, it is necessary for us to process personal information in the United States.
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
The Service are not intended for use by children under 18 years of age. If we learn that we have collected personal information through our Service from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
You can reach us by email at [email protected] or at the following mailing address:
ClickHouse, Inc. c/o Goodwin Proctor LLP 601 Marshall St Redwood City, CA 94063
Attn: Privacy Practice Group
GDPR Legal Basis
Site Operation and Services delivery
Processing is necessary to perform the contract governing our provision of our services or to take steps that you request prior to signing up for the Services. If we have not entered into a contract with you, we process your personal information based on our legitimate interest in providing the information and/or services you access and request.
Research and development Marketing and advertising/Customer Experience Compliance and protection
These activities constitute our legitimate interests. We do not use your personal information for these activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with law
Processing is necessary to comply with our legal obligations
Your rights. Data protection laws give you certain rights regarding your personal information. If you are located in Europe, you may ask us to take the following actions in relation to your personal information that we hold:
Access. Provide you with information about our processing of your personal information and give you access to your personal information.
Correct. Update or correct inaccuracies in your personal information.
Delete. Delete your personal information.
Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
Restrict. Restrict the processing of your personal information.
Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You may submit these requests by email to [email protected] or our postal address provided above.
We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
Data retention. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We are providing this supplemental privacy notice to California residents, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”).
Under the CCPA, until January 1, 2023, this Notice to California Residents and the privacy practices and rights it describes do not apply to the information we collect, use or disclose about individuals who represent businesses that provide services to us or to which we provide our Services.
The CCPA grants California residents the following rights:
Please note that the CCPA limits these rights by, for example, prohibiting businesses from providing certain sensitive information in response to an access request and limiting the circumstances in which they must comply with a deletion request.
You are entitled to exercise the rights described above free from discrimination.
Here is how you can submit requests: