ClickHouse provides Support Services for our ClickHouse Cloud users and customers. Our objective is a Support Services team that represents the ClickHouse product – unparalleled performance, ease of use, and exceptionally fast, high-quality results. For details, visit our Support Services page.
Login to the Cloud console and select Help -> Support from the menu options to open a new support case and view the status of your submitted cases.
You can also subscribe to our status page to get notified quickly about any incidents affecting our platform.
Please note that only Subscription Customers have a Service Level Agreement on Support Incidents. If you are not currently a ClickHouse Cloud user – while we will try to answer your question, we’d encourage you to go instead to one of our Community resources: